The New Wheel :: Coronavirus Precautions at The New Wheel Electric Bikes

New Store Hours

We are adjusting our store and phone hours to continue to provide the best bicycle sales and service experience while keeping customers and team members safe.

Store Hours in San Francisco and Marin: 12pm to 5pm, Wednesday through Sunday with a lunch break from 1:30pm to 2pm. We are open by appointment 7 days a week.

We have extended one-on-one sales and service appointments available. To book a one-on-one sales appointment, click here. To book a one-on-one service appointment, send us an email.

We will be available by phone and email during this time everyday between the hours of 11am and 5pm. Please email us or call us at 415-524-7362 with questions, concerns, or just to talk!

KEEPING YOU SAFE

During these challenging times, it is our belief that cycling remains a safe and healthy activity that will help people get outdoors, go where they need to go, and allow us all to manage these stressful times a little bit better.

It is the objective of The New Wheel team to take thoughtful and purposeful steps to keep you safe and healthy while interacting with our business.

This page will provide you with an overview of the steps that we are taking to that end.

KEEPING YOU ROLLING

While we all work together to take actions to limit the spread of Coronavirus, our business will continue to support Bay Area electric bike riders seeking a new bike, or in need of service or advice. We are making specific changes in our operations such as:

• One-on-one in-store sales and service appointments

• Expanded bike service pickup and delivery

• Free delivery of a new bike within the SF Bay Area

• Expanded phone ebike consultations

The World Health Organization recommends avoiding crowded spaces and getting fresh air.

Steps We're Taking

• One-on-one store hours in San Francisco and Marin with clear protocol to maintain social distancing and safety

• Maintaining full service operations at our Service Center

• Expand pickup and delivery service to continue to facilitate transportation by bicycle in the Bay Area

• Ensuring our staff have support and resources so that they stay healthy or stay home to support their well being and the health of their family

• Disinfecting service bikes before delivery back to customers

REASONS TO RIDE

At The New Wheel we have always understood electric bicycles as a tool to solve problems. In the past few weeks we've experienced the 'silver lining' - fresh air, healthy exercise, and a moment of stress reduction in an otherwise stressful time.

• Cycling is proven to reduce stress and anxiety

• The World Health Organization recommends getting fresh air and avoiding crowds

• Staying active can help you sleep well and boost your natural immunity

• Hopping on a cargo bike is an easy way to break up a long day at home with the kids

TEST RIDES AND COVID-19

During the pandemic, our ability to provide guided test rides is limited. While we may be able to provide this service in some cases, we are not able to guarantee guided test rides for all visitors.

For your health and safety we are limiting the number of customers in our store at any time, therefore we ask that you please schedule your test ride. Thank you for your understanding!

SCHEDULE A TEST RIDE

CORONAVIRUS