KEEPING YOU SAFE

During these challenging times, it is our belief that cycling remains a safe and healthy activity that will help people get outdoors, go where they need to go, and allow us all to manage these stressful times a little bit better.

It is the objective of The New Wheel team to take thoughtful and purposeful steps to keep you safe and healthy while interacting with our business.

This page will provide you with an overview of the steps that we are taking to that end.

KEEPING YOU ROLLING

While we all work together to take actions to limit the spread of Coronavirus, our business will continue to support Bay Area electric bike riders seeking a new bike, or in need of service or advice. We are making specific changes in our operations such as:

• Essential bike service pickup and delivery

• Free delivery of a new bike within the SF Bay Area

• Phone or video ebike consultations

Steps We're Taking

• Maintaining limited store hours in San Francisco and Marin with clear protocol to maintain social distancing and safety

• Maintaining essential service operations at our Service Center

• Expand pickup and delivery service to continue to facilitate transportation by bicycle in the Bay Area

• Ensuring our staff have support and resources so that they stay healthy or stay home to support their well being and the health of their family

• Disinfecting service bikes before delivery back to customers

REASONS TO RIDE

At The New Wheel we have always understood electric bicycles as a tool to solve problems. In the past few weeks we've experienced the 'silver lining' - fresh air, healthy exercise, and a moment of stress reduction in an otherwise stressful time.

• Cycling is proven to reduce stress and anxiety

• The World Health Organization recommends getting fresh air and avoiding crowds

• Staying active can help you sleep well and boost your natural immunity

• Hopping on a cargo bike is an easy way to break up a long day at home with the kids