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Electric bike service and repair

Our service staff is on hand every day to keep you rolling.

What We Do For You and Your Bike

Our specialty is providing top-quality service with a view towards promoting long-term reliability and enjoyment of your bicycle. While our focus is electric bicycles, we can do it all in our full service shop, from wheel building to overhauls to brake bleeds. We take pride in the work we do to keep your bicycle maintained for everyday use, because we believe in professional service, honest dealing, and most importantly, bicycles as transportation.

We often say sustainability means more than selling clean transportation. Sustainability means picking quality products, servicing those products as tools that must be cared for, and nurturing long-term relationships with our suppliers, our customers, and the community. That is why service is the most important thing we do at The New Wheel.

Find an electric bike shop near you

Complimentary Service

Your new electric bike comes standard with 6 months of complimentary service. To help ensure that your bicycle works great over its lifetime, we'll include a useful service schedule and can even send you handy reminder emails.
Extended Service Options

Expert Service

At The New Wheel our commitment to service is paramount. Throughout the lifetime of your bike, beginning with our exacting build and tune, we work to ensure that your bike performs reliably and enjoyably.
Book an Appointment Today

Service Membership

Bikes purchased at The New Wheel are eligible for our unique Service Memberships. All memberships include unlimited tune-ups and 24/7 nationwide roadside assistance for total peace of mind. Upgrade to a Comprehensive Membership for even more benefits.
Purchase a Service Membership

SERVICE PRICING

NEW BIKE SERVICE

Included for 6 Months

All electric bikes purchased at The New Wheel include 6 months of complimentary service. A complimentary tune-up is recommended at least once within your first 6 months, between 200-500 miles.

TUNE & ADJUST

Time + Materials
(Free for Service Members)

Book a Tune and Adjust service for a la carte work on your bicycle. Our mechanics are trained and ready to work with you on a good service plan to make sure your bicycle rides beautifully and stays in good condition for years to come.

COMPREHENSIVE SERVICE

$195 to $285
(Free for Comprehensive Members)

Our Comprehensive Service is a package that allows us to make your bike new again with full cleaning, full tuning and adjustment, and free installation of parts. Cables & housing installation, brake bleeds, and suspension service is 50% off.

OTHER SERVICE

Time + Materials

Need something installed? Have an issue, concern or a problem that isn’t covered in the services above? Book an “other service” and be as descriptive of your problem or request.

EBIKE TROUBLESHOOTING

$75 Minimum
Due to the complexity of electric bikes, we can only service electric bike systems that we sell or have sold in the past. We charge a minimum of $75 for all electric bike troubleshooting, and bill at our labor rate of $100 per hour thereafter. These charges are waived for bikes purchased at The New Wheel.

A LA CARTE Service

$100/hr


Membership Pricing

Why a membership?

Offers peace of mind.

Saves you money on service.

Encourages routine maintenance, the best way to take care of a bicycle.

Routine maintenance saves money long term on parts.

A regularly serviced bicycle rides better and is more enjoyable.

Basic
Membership
$149/year
Basic Membership

Unlimited free Tune & Adjustments

24/7 nationwide roadside assistance

Free flat repair

Repair service scheduling

Full plan details

Who's it For

Occasional riders

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Comprehensive
Membership
$249/year
Comprehensive Membership

Unlimited free Tune & Adjustments

24/7 nationwide roadside assistance

Free flat repair

Repair service scheduling

1 Complete Tune-Up/yr. ($245+ value)

10% off accessories & parts*

Free brake inspections and pad installation*

*Some restrictions apply. See full plan details

Who's it For

Commuters

Sporting riders

Leisure riders

Sign Up