A commitment to you

At The New Wheel, we believe a warranty is only as good as the service that backs it. Our unique True Warranty™ is our commitment to making sure that if something goes wrong with your electric bike during the manufacturer's warranty period, you are expertly and expediently cared for, with no additional cost for parts or labor.

Every bike we sell includes The New Wheel True Warranty™

Want to protect your bike beyond the manufacturer's warranty period? Learn more about our Extended Warranty option, backed by Guardsman.

5 YEAR EXTENDED WARRANTY

WHAT MAKES THE TRUE WARRANTY UNIQUE?

WHAT GOES INTO THE TRUE WARRANTY™

Our True Warranty™ is made possible by:

• • Our curated electric bike model line - we don't carry everything, and that is a good thing!
• • Strong partnerships with the brands we carry
• • An extensive spare parts inventory
• • Proprietary bicycle specifications database

The New Wheel True Warranty™ is an integral part of our uncompromising commitment to business integrity, product quality, and top-notch customer service.

A Long term investment

Some companies may promise a warranty, but not be prepared to stand by it. Other companies will charge you extra for warranty support. Be wary of brands that don't commit to support your product for years to come.

Not only do we vet our brands thoroughly to ensure that they will support us and our customers long into the future, we work as advocates for our customers to make sure that you get a fair deal. Your electric bike is more than a short term purchase - it's an investment in a better future.