Servicing an electric bike at The New Wheel Marin County

Electric Bike Service & Repair

Sustainability means picking quality products, servicing those products as tools to be cared for, and nurturing long-term relationships with our suppliers, our customers, and the community. That is why service is the most important thing we do at The New Wheel.

How Service Works

Maintenance | Service | Diagnostics

Step One


Schedule an appointment for a detailed 35-point inspection. Choose standard turnaround, expedited for priority booking and quicker turnaround or home pick-up.

Step Two


At your appointment, we will complete a thorough 35-point inspection covering all aspects of your bicycle. You choose what work should be done and agree on a budget.

Step Three

Ride Like New

After service is complete, your bicycle is quality checked and you are notified that it is ready for pick-up by email. Our goal is to deliver your bicycle back to you like new.

Service Menu

Our 35-point inspections are always free. Schedule Service >

New Bike Tune

Included with Bike Purchase

All electric bikes purchased at The New Wheel include 6 months of complimentary service. Complimentary maintenance is recommended at least once within your first 6 months, between 200-500 miles.

Basic Package

Starts at $225

Book a Basic Service Package to get your bicycle dialed in and adjusted. Our mechanics are trained and ready to work with you on a good service plan to make sure your bicycle rides beautifully and stays in good condition for years to come.

Comprehensive Package

Starts at $325

Our Comprehensive Service Package allows us to make your bike like new again with full cleaning, full tuning and adjustment, and free installation of most parts. Cable housing installation and suspension service is 50% off.

A La Carte Service

Billed Based on $135/hour

Need something installed? Have an issue, concern or a problem that isn’t covered in the services above? After inspection we can take care of individual items without a package. Will provide an upfront budget and bill based on our hourly rate.

Service Plans

Our unique service plans, exclusive for e-bikes purchased at The New Wheel, include all routine maintenance, emergency roadside pickup, free flat repair and more.

The New Wheel Service Center in San Francisco

The Service Center

The heart of our service department is our 5000 square foot Service Center in San Francisco. Here a team of professional technicians handle the most complex maintenance, larger and more complex services and diagnostic, and new bike building.

What service customers are saying

Ebikes are life-changing and New Wheel will sell you a good one and provide excellent service throughout its lifetime.

Steve J. on Yelp


Bikes purchased at The New Wheel include a suite of services to help you get the most from your bke.

6 Months Free Service

Your new electric bike comes standard with 6 months of complimentary service. To help ensure that your bicycle works great over its lifetime, we'll include a useful service schedule and can even send you handy reminder emails.