Servicing an electric bike at The New Wheel Marin County

Electric Bike Service & Repair

Our service staff is on hand every day to keep you rolling.

WHAT WE DO FOR YOU AND YOUR BIKE

Our specialty is providing top-quality service with a view towards promoting long-term reliability and enjoyment of your bicycle. While our focus is electric bicycles, we can do it all in our full service shop, from wheel building to overhauls to brake bleeds. We take pride in the work we do to keep your bicycle maintained for everyday use, because we believe in professional service, honest dealing, and most importantly, bicycles as transportation.

We believe sustainability means more than selling clean transportation. Sustainability means picking quality products, servicing those products as tools to be cared for, and nurturing long-term relationships with our suppliers, our customers, and the community. That is why service is the most important thing we do at The New Wheel.

The Service Center

The heart of our service department is our 5000 square foot Service Center in San Francisco. Here a team of professional mechanics handle the most challenging service issues, larger and more complex services, and new bike building.

Service Menu

Our 30-point inspections are always free. Service billed at $135 minimum, not including Service Plan discounts. Schedule Service >

New Bike Tune

Included with Bike Purchase

All electric bikes purchased at The New Wheel include 6 months of complimentary service. A complimentary tune-up is recommended at least once within your first 6 months, between 200-500 miles.

Basic Service

Starts at $225

Book a Basic Service Package to get your bicycle dialed in and adjusted. Our mechanics are trained and ready to work with you on a good service plan to make sure your bicycle rides beautifully and stays in good condition for years to come.

Comprehensive Service

Starts at $325

Our Comprehensive Service Package allows us to make your bike like new again with full cleaning, full tuning and adjustment, and free installation of most parts. Cables & housing installation, brake bleeds, and suspension service is 50% off.

Other Service

Billed Based on $135/hour

Need something installed? Have an issue, concern or a problem that isn’t covered in the services above? Book an “other service” and be as descriptive of your problem or request.

What service customers are saying

Ebikes are life-changing and New Wheel will sell you a good one and provide excellent service throughout its lifetime.

Steve J. on Yelp

INCLUDED SERVICE

Bikes purchased at The New Wheel include a suite of services to help you get the most from your bke.

6 Months Free Service

Your new electric bike comes standard with 6 months of complimentary service. To help ensure that your bicycle works great over its lifetime, we'll include a useful service schedule and can even send you handy reminder emails.