Routine Maintenance
Service Plans
Why invest in a Service Plan?
- Offers peace of mind -
- Saves you money on service -
- Encourages routine maintenance, the best way to take care of a bicycle -
- Routine maintenance saves money long term on parts -
- A regularly serviced bicycle rides better and is more enjoyable -
Basic Plan
$199 Annually
- Unlimited free tune & adjustments
- 24/7 nationwide pickup
- Free flat repair
- Free brake pad installation
- 20% off Comprehensive Service
Comprehensive Plan
$299 Annually
- Unlimited free tune & adjustments
- 24/7 nationwide pickup
- Free flat repair
- Free brake pad installation
- 1 Comprehensive Service/yr ($320+ value)
- 10% off accessories & parts priced under $250
Learn
About Our Service Plans
Protect Your Investment
5-Year Protection Plan
Extend your manufacturer's warranty and protect against accidental damage for five years from your date of purchase. Backed by Guardsman, The New Wheel's Protection Plan allows you to protect your investment and increase your ebike's resale value.
Don't pay for damaged parts and labor
We'll take care of 100% of the cost of parts and labor for covered repairs (including accidental damage), with no additional fees.
Covers Accidental Damage
Your Protection Plan covers the cost to repair or replace components caused by an accident, excluding accidents caused by a third-party.
Motor issues? We'll take care of it
The motor is one of the most expensive parts on your bike. Your extended Protection Plan covers parts and labor to fix or replace the motor.
Fully transferrable if you sell your ebike
If you sell your bike, your Protection Plan moves with it to the new owner, with no additional charges or restrictions. Call 1-866-493-6573 to transfer.
If there is any failure from normal wear and tear, we'll repair or replace it
If any non-wear part fails, such as the transmission or brakes, caused by a manufacturing defect, normal use, or accident, we will repair or replace it.
When something goes wrong, we're always here to help
For service or to ask a question, visit The New Wheel, call us at 415-524-7362 or email us atinfo@newwheel.net.
Protection Plan
What's Covered
Our 5-year Protection Plan covers all moving parts on your bike, from your motor to your spokes, and are available for purchase within 15 days of your bike purchase date.*
*See the Plan terms and conditions for a full explanation of the coverages, limitations, and exclusions.
Frequently Asked Questions
Purchasing
The price of your plan is based on the price of your ebike. See current pricing details here.
A protection plan offers peace of mind and hassle-free enjoyment of your ebike. Electric bikes are an expensive investment, and even one major repair can justify the cost of buying coverage.
No, our underwriter for our Protect Plans, Guardsman, requires that a Protection Plan be registered at the date of ebike purchase, within a 15-day grace period.
No, unfortunately only new bikes are eligible for our Protection Plan.
What is Covered
Covers all non-wear parts on your ebike including drivetrain, transmission, suspension, shifters, and the motor and electronics (excluding the battery). Extends the manufacturer warranty and covers damage due to an accident that does not involve a third-party. Full plan terms and conditions can be found at keepitrollingwarranty.com.
Just like automobiles, your plan will not cover abuse or accidents caused by a third party. Coverage does not include wear parts such as tires, tubes, grips, brake pads, seat fabric, batteries. Coverage also does not include wear and tear or routine maintenance.
See the plan terms and conditions at keepitrollingwarranty.com for a full explanation of the coverages, limitations, and exclusions.
Our Protection Plan last 5-years from the date of purchase of your ebike.
The manufacturers’ warranty will always take precedence over the Protection Plan.
About Extended Warranties
Guardsman is an international underwriter of protection plans for items ranging from furniture to electronics that has been in business for over a century. Guardsman is now part of Amynta Group, an international insurance services business. You can learn more about Guardsman at guardsman.com and Amynta Group at amyntagroup.com. Guardsman US LLC, 4999 36th Street SE, Grand Rapids, MI 49512, License No.80202 is the plan administrator and obligor except in Florida where the obligor is WCPS of Florida, Inc., 2200 Highway 121, Suite 100 Bedford, TX 76021, License No. 187; WCPS of Florida, Inc. is not affiliated with any manufacturer.
Yes! If you are not able to bring your bike to The New Wheel, simply call Guardsman toll-free at 1-877-248-7707 with Your Contract Purchase Receipt and Your Product Purchase Receipt readily available to file a claim.
After confirmation of claim eligibility under your Plan, the Administrator will issue a claim authorization number to you along with additional information regarding how your product will be further serviced (either bringing it to a local authorized service point or receiving reimbursement for service done at any shop).
Yes! Your Protection Plan may be transferred with the original bicycle, without charge to you or the new owner. Call 866-493-6573 to transfer your Protection Plan coverage.
Visit keepitrollingwarranty.com for all terms and conditions and a full explanation of the coverages, limitations, and exclusions.
No. Your Service Plan covers maintenance of your ebike. Your Protection Plan covers against component failures, manufacturing defects, and accidents. Having both a Service Plan and a Protection Plan ensures you are covered against wear and tear along with unforeseen problems and defects.
We can refund the prorated price of your Protection Plan minus any claims made.
Yes! The New Wheel is licensed to sell extended protection plans by the California Bureau of Household Goods & Services (BHGS) under license 34304, 34305, and 37177.