APPLYING FOR A PLAN

Purchase of a Service Plan must be made within 6 months of the purchase of your electric bike from The New Wheel. Renewal of your Service Plan must be made within one month of the expiration or cancellation of your plan. Each month after the one month grace period will add an additional $15 fee to the cost of the plan. Only bikes purchased from The New Wheel are eligible for a Service Plan

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RENEWING OR CANCELING A SERVICE PLAN

All Service Plans are automatically renewed annually. You will be notified before renewal at which point a Service Plan can be canceled. In the case of an expiring credit card, you will be notified to update the card on file. Failure to update a card in a timely manner may cause a Service Plan to lapse, incurring additional late fees. A Service Plan renewal can be canceled at any time but a current Service Plan cannot be returned or refunded.

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HOW THE SERVICE PLAN WORKS

All service must be scheduled. We cannot guarantee quick turnaround nor can we guarantee a service appointment at the desired date and time. Once a service appointment is made, you can bring your bicycle covered by the Service Plan in at the agreed-upon time and service will be performed. A Service Plan does not mean that you will not have any service costs. Please refer to our service list on the website to understand what is included in Tune & Adjustments and Comprehensive Service.

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WHAT IS NOT INCLUDED

Service Plans do not include parts. Service Plans do not include non-routine repairs such as repairs for damage due to a crash, repairs for vandalism, or repairs due to misuse. Service Plans do not include installation of parts unless explicitly stated otherwise as part of the Service Plan (for instance, Comprehensive Plans include free brake pad installation). Service Plans are not a warranty and do not replace or supersede the manufacturer’s warranty.

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DISCOUNTS

You are entitled to a 10% discount on parts and accessories purchased for a bicycle covered by a Service Plan and priced at less than $250. A discount is only applicable for regularly priced items (not on sale) and may not be combined with any coupons or special offers.

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ROADSIDE ASSISTANCE

Roadside assistance is provided by the Better World Club and includes pickup twice per year with transportation up to 30 miles.

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BRAKE PAD INSTALLATION

An additional charge of $15 per brake set will be assessed for brake pads that are worn beyond their maximum wear point.

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UPGRADES

A Basic Plan may be upgraded to a Comprehensive Plan within a month of purchase at no additional cost. After the first month grace period, upgrading costs $199 plus any applicable expiration fee.

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BIKES NOT PURCHASED AT THE NEW WHEEL

Service Plans are exclusively for bikes that were purchased at The New Wheel and may not be purchased for bikes that were sold by another retailer.

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WHO CAN USE A SERVICE PLAN?

Service Plans are linked to an individual bicycle. Service Plan benefits may only be redeemed by the registered owner of the bicycle for which a Service Plan was purchased, and services may only be performed on bicycles for which a Service Plan has been purchased.

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TRANSFERRING A PLAN

Service Plans are tied to a bicycle and can be transferred to the new owner of a bicycle that is attached to a current, fully paid Service Plan.

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ADDITIONAL CONDITIONS

We reserve the right to refuse to offer a Service Plan to anyone or any bicycle for any reason. We reserve the right to cancel or modify any Service Plan for any reason, the only remedy of such cancellation or modification being the refund of the unused portion of the Service Plan purchase price.