Knowledge Base
Service Your Bike
Our service staff is on hand every day to keep you rolling.
What We Do For You and Your Bike
Our specialty is providing top-quality service with a view towards promoting long-term reliability and enjoyment of your bicycle. While our focus is electric bicycles, we can do it all in our full service shop, from wheel building to overhauls to brake bleeds. We take pride in the work we do to keep your bicycle maintained for everyday use, because we believe in professional service, honest dealing, and most importantly, bicycles as transportation.
We often say sustainability means more than selling clean transportation. Sustainability means picking quality products, servicing those products as tools that must be cared for, and nurturing long-term relationships with our suppliers, our customers, and the community. That is why service is the most important thing we do at The New Wheel.
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- Complimentary Service
- Your new electric bike comes standard with 6 months of complimentary service. To help ensure that your bicycle works great over its lifetime, we'll include a useful service schedule and can even send you handy reminder emails.
- Extended Service Options
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- Expert Service
- The New Wheel’s commitment to service is paramount. Throughout the lifetime of your bike, beginning from when it is built and tuned to our exacting standards, we will work to ensure that your bike continues to perform reliably and enjoyably.
- Book an Appointment Today
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- Service Membership
- Bikes purchased from The New Wheel are eligible for one of our unique Service Memberships. Each service membership not only includes unlimited tune-ups but also 24/7 nationwide roadside assistance for total peace of mind.
- Purchase a Service Membership
Service Pricing
- New Bike Service
- Included for 6 Months
- All electric bikes and Bionx retrofits purchased at The New Wheel include 6 months of complimentary service. A complimentary tune-up is recommended at least once within your first 6 months, between 200-500 miles. Schedule your tune-up to get your bike back same day within 2 hours (barring any unforeseen issues).
- Tune-Up
- $95 to $150
- (Free for Service Members)
- Our tune-up is meant to be performed at least once per year for weekend riders, and twice per year for daily commuters. A tune-up includes adjustment of the brakes, the drivetrain, bearing systems, and a basic wheel true. We also perform a safety check on all bolts. Schedule your tune-up to get your bike back same day within four hours (barring any unforeseen issues).
- Complete Tune-Up
- $175 to $245
- (Free for Comprehensive Members)
- Our Complete Tune-Up is meant to be performed once per year for daily commuters or serious recreational riders. Beyond a basic tune-up, the most important element of the work performed is a full cleaning and lubrication of the primary components on your bicycle to ensure that they continue to work at peak performance. We also perform a full wheel true to ensure a long lasting wheel set. Installation of most new parts is included. Cables & housing installation is 50% off. Schedule your complete tune-up to get your bike back same day within six hours (barring any unforeseen issues).
- Other Service
- $80/Hour
- Have an issue, concern or a problem that isn't necessarily a "tune-up"? Book an "other service" and we can take care of your problems a la carte. Schedule your service to get your bike back same day between 4-6 hours (barring any unforeseen issues).
- EBIKE TROUBLESHOOTING
- $60 Minimum
- Due to the complexity of electric bikes, we can only service electric bike systems that we sell or have sold in the past. We charge a minimum of $60 for all electric bike troubleshooting, and bill at our ebike labor rate of $100 per hour thereafter. These charges are waived for bikes purchased at The New Wheel.
A LA CARTE Service
$80/hr
Why a membership?
Offers peace of mind.
Saves you money on service.
Encourages routine maintenance, the best way to take care of a bicycle.
Routine maintenance saves money long term on parts.
A regularly serviced bicycle rides better and is more enjoyable.
- Basic
Membership - $149/year
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Unlimited free tune-ups
24/7 nationwide roadside assistance
Free flat repair
Repair service scheduling
- Comprehensive
Membership - $249/year
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Unlimited free tune-ups
24/7 nationwide roadside assistance
Free flat repair
Repair service scheduling
1 Complete Tune-Up/yr. ($215+ value)
10% off accessories & parts*
Free brake inspections and pad installation*
Free loaner bike for repairs over four hours*
*Some restrictions apply. See full plan details