Free home delivery of new bikes in the SF Bay Area
Knowledge Base
Popular Topics
Electric bike service and repair
Our service staff is on hand every day to keep you rolling.
What We Do For You and Your Bike
Our specialty is providing top-quality service with a view towards promoting long-term reliability and enjoyment of your bicycle. While our focus is electric bicycles, we can do it all in our full service shop, from wheel building to overhauls to brake bleeds. We take pride in the work we do to keep your bicycle maintained for everyday use, because we believe in professional service, honest dealing, and most importantly, bicycles as transportation.
We often say sustainability means more than selling clean transportation. Sustainability means picking quality products, servicing those products as tools that must be cared for, and nurturing long-term relationships with our suppliers, our customers, and the community. That is why service is the most important thing we do at The New Wheel.
-
- Complimentary Service
- Your new electric bike comes standard with 6 months of complimentary service. To help ensure that your bicycle works great over its lifetime, we'll include a useful service schedule and can even send you handy reminder emails.
- Extended Service Options
-
- Expert Service
- At The New Wheel our commitment to service is paramount. Throughout the lifetime of your bike, beginning with our exacting build and tune, we work to ensure that your bike performs reliably and enjoyably.
- Book an Appointment Today
-
- Service Plan
- Bikes purchased at The New Wheel are eligible for our unique Service Plans. All plans include unlimited tune-ups and 24/7 nationwide roadside assistance for total peace of mind. Upgrade to a Comprehensive Plan for even more benefits.
- Purchase a Service Plan
SERVICE PRICING
- NEW BIKE SERVICE
- Included for 6 Months
All electric bikes purchased at The New Wheel include 6 months of complimentary service. A complimentary tune-up is recommended at least once within your first 6 months, between 200-500 miles.
- TUNE & ADJUST
- Time + Materials
- (Free with all Service Plans)
Book a Tune and Adjust service for a la carte work on your bicycle. Our mechanics are trained and ready to work with you on a good service plan to make sure your bicycle rides beautifully and stays in good condition for years to come.
- COMPREHENSIVE SERVICE
- $195 to $285
- (Free with Comprehensive Service Plans)
Our Comprehensive Service is a package that allows us to make your bike new again with full cleaning, full tuning and adjustment, and free installation of parts. Cables & housing installation, brake bleeds, and suspension service is 50% off.
- OTHER SERVICE
- Time + Materials
Need something installed? Have an issue, concern or a problem that isn’t covered in the services above? Book an “other service” and be as descriptive of your problem or request.
-
- EBIKE TROUBLESHOOTING
- $100 Minimum
- Due to the complexity of electric bikes, we can only service electric bike systems that we sell or have sold in the past. We charge a minimum of $100 for all electric bike troubleshooting, and bill at our labor rate of $100 per hour thereafter. These charges are waived for bikes purchased at The New Wheel within the warranty period.
A LA CARTE Service
$100/hr
Service Plan Pricing
Why invest in a Service Plan?
Offers peace of mind.
Saves you money on service.
Encourages routine maintenance, the best way to take care of a bicycle.
Routine maintenance saves money long term on parts.
A regularly serviced bicycle rides better and is more enjoyable.
- Basic
Service Plan - $149/year
-
-
Unlimited free Tune & Adjustments
24/7 nationwide roadside pickup
Free flat repair
Repair service scheduling
- Comprehensive
Service Plan - $249/year
-
-
Unlimited free Tune & Adjustments
24/7 nationwide roadside pickup
Free flat repair
Repair service scheduling
1 Complete Tune-Up/yr. ($245+ value)
10% off accessories & parts*
Free brake inspections and pad installation*
*Some restrictions apply. See full plan details